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Service & Contract Options

  1. Contract Maintenance - On-site priority service at an affordable monthly rate. Our highly trained engineers will be available 24 x 7 and will respond via call-back within 30 minutes.
  2. Block Time Contract - You can purchase a block of service time at a reduced hourly rate. Blocks are not restricted to type of device or service type.
  3. Time & Material Repair - On-site repair on a per incident basis.  The same team of experienced service engineers that provide full service to our contracted customers, also perform time and material services.  Labor rates are competitively priced and the labor "meter" begins only upon technicians arrival at your site.
  4. Preventitive Maintenance - Our Contract Maintenance customers enjoy the added service of preventitive maintenance on all printers. This service tunes your equipment for smooth operation and protects you from disruptive outages.

More detail on Service Options
PC & Server Storage Device Repairs

Great Lakes Computer repairs all types of storage devices including tape drives, tape libraries, optical and disk based storage systems from manufactures such as IBM, HP / Compaq, Overland Data, Quantum and others.

IBM Storage Device Repairs

Larger midrange systems such as the IBM iSeries and pSeries, AS/400and the RS6000 have enormous storage requirements. The ability to store this data and provide immediate access offers ongoing challenges for storage devices. The maintenance and repair of these storage devises become as critical as the CPU itself.. The Technical team at Great Lakes Computer has extensive experience in IBM storage systems such as; 3590 and 3995 along with some legacy storage equipment such as the 3480 and 3490 series and DASD equipment.

PC/Server; Storage Solutions

The prevalent use of PC servers as the primary business CPU and the expansion of data requirements has increasingly caused the data backup solution to become more robust and capable. Although tape drives and libraries are still typical, Network Attached Storage (NAS) and similar SAN disk storage solutions are now commonplace. Great Lakes Computer has the expertise to assist you in the installation, setup, maintenance and repair for all of your servers storage device configurations.
Locations Served for Storage Device Repairs

Our expert technicians are geographically dispersed so that we can respond to your storage device repair or installation quickly. We can service the following locations:

  • State of Ohio and surrounding cities
  • Cleveland, OH
  • Akron-Canton, OH
  • Columbus, OH
  • Cincinnati, OH
  • Dayton, OH
  • Toledo, OH
  • Youngstown, OH
  • Detroit, MI
  • Pittsburgh, PA
  • Louisville, KY
  • Fort Wayne, IN