NEMS/400 constantly monitors your hardware and reports any problems so Great Lakes Computer Corporation can be there before they happen. NEMS/400 was created to allow GLC to offer the same "comfort factor" that IBM is able to leverage as a major player in the AS/400-iSeries maintenance market place. This service provides complete system monitoring, automatic alerts and customer notification for all of your AS/400 and iSeries products.

Service details:

• NEMS/400 is designed to monitor the AS/400 or iSeries system error-log and report problems automatically based on some custom filters.
• Automatically receive and redirect messages to service centers and field engineers via e-mail or text.
• The Problem Management Center (PMC) logs and archives all calls.
• The PMC is installed on a "central site" AS/400 or iSeries.
• Connection between the customer's machine and the PMC is made by either IP (using the Internet) or a dial up system using an asynchronous modem attached to a V24 port.
• Detailed archived problem message logs allow report production based on machine, client, date, history, number of problems and more.   

Information provided by NEMS/400:

• A system generated problem number
• A message ID
• The current rack configuration
• The problem function
• System Reference Code
• Machine Serial Number
• Date and Time of the problem
• First level text
• Problem log details
• Pertinent hardware and software details

Benefit of NEMS

• NEMS will give you advance warning of machine problems
• NEMS will allow you to collate an up to the minute stock requirement inventory
• Greater clarity of information is produced
• A reduction in duplicated site visits
• A reduction in time waiting at site for parts
• Full and current system information
• Detailed problem information made readily available
• Reduced call time analyzing the problem