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Service & Contract Options

  1. Contract Maintenance - On-site priority service at an affordable monthly rate. Our highly trained engineers will be available 24 x 7 and will respond via call-back within 30 minutes.
  2. Block Time Contract - You can purchase a block of service time at a reduced hourly rate. Blocks are not restricted to type of device or service type.
  3. Time & Material Repair - On-site repair on a per incident basis.  The same team of experienced service engineers that provide full service to our contracted customers, also perform time and material services.  Labor rates are competitively priced and the labor "meter" begins only upon technicians arrival at your site.
  4. Preventitive Maintenance - Our Contract Maintenance customers enjoy the added service of preventitive maintenance on all printers. This service tunes your equipment for smooth operation and protects you from disruptive outages.

More detail on Service Options

AS400 and IBM Midrange Maintenance…for less
  • Tired of paying big bucks to cover your IBM iSeries & pSeries mid-range computer systems..?
  • Do you want to protect your AS/400 and other IBM legacy equipment against costly hardware problems?
  • Looking for money in your budget for other projects?
  • Are you a small business owner looking to SAVE MONEY on your fixed price maintenance contracts?

 

Look no further!

Great Lakes Computer can cost effectively and efficiently repair your AS/400 or IBM Midrange system. With our unique maintenance programs , we can protect your data, your infrastructure, and GUARANTEE uptime while saving you money. You don’t need to pay for the high priced manufacture service agreements. Our maintenance contracts will save you 50%.

Put us to the test with your AS/400 and IBM Midrange systems!

We provide free competitive quotes and Preventative Maintenance…

Call us at 1-800-899-4522 or email us at sales@grlakes.com for a quote on an AS/400 or other legacy Midrange systems Midrange System Maintenance.

Our maintenance plan offers coverage for the following systems:

 Systems

IBM iSeries 9406-520 (i5 product series)
AS/400 9406-810 // 9406-720 // 9406-250
IBM pSeries 9110-51A  (p5 product series)
RS6000 7015 // 7026

 Storage Devices

 

Tape Drives and Libraries
IBM = 7208 & (3584 or 3590)
QUANTUM / ADIC
Overland Data

 Printers

 

Typically High-volume / High Speed impact printers
IBM 6400 / PRINTRONIX / Tally – Genicom

AS/400 and Midrange Response Times

Great Lakes Computers offers a variety of response times to suit your budget and business uptime needs.

PRIORITY 1 – TOP PRIORITY 24 X 7 coverage - (2 hour response // 4 hour repair)

PRIORITY 2 – HIGH PRIORITY 24 X 7 coverage – (4 hour response // 8 hour repair)

PRIORITY 3 - STANDARD Monday thru Friday (8X5 coverage) – (8 hour response // 24 hour repair)

PRIORITY 4 – LOW Monday thru Friday (8X5 coverage) – (24 hour response // 48 hour repair)

Why Choose Great Lakes Computer?

  • Local technicians
  • Dedicated technician(s) that are familiar with your account and equipment
  • Local parts inventory
  • Automated remote fault monitoring software (24 x7)
  • Technical Support help-desk available
  • Reduce your “FIXED COST” of maintenance
  • The money you save can be put to other projects
Locations Served for AS/400 and Midrange Maintenance

Our expert technicians are geographically dispersed so that we can respond to your AS/400 and Midrange Maintenance repair quickly. We can service the following locations:

  • State of Ohio and surrounding cities
  • Cleveland, OH
  • Akron-Canton, OH
  • Columbus, OH
  • Cincinnati, OH
  • Dayton, OH
  • Toledo, OH
  • Youngstown, OH
  • Detroit, MI
  • Pittsburgh, PA
  • Louisville, KY
  • Fort Wayne, IN