Do I need Antivirus or Anti-spyware?
There are about 75,000 new tier-1 pieces of malware coming out every day.  Remember that number… 75,000 every day!.  So your Anti-Virus software is, realistically only going to be one layer of protection, no matter what the sales guy might say....

Case Study - A Healthier Network
Cost-Effective, Advanced IT Support Keeps CPI’s Business Running Smoothly.  CPI is a Solon-based benefits, payroll and financial planning firm with 35 employees. CPI uses state-of the-art-technology and expertise to bring efficiencies to clients’ human resources departments....

The Complete Small Business Security Manual
While 100% security is hardly a possibility, there are several things that you can do to make your network more secure. First, ensure that your firewalls are up-to-date and properly configured.  Yes, that is firewalls, as in more than one. The most secure configuration will include, at a minimum, two firewalls between any network client and the wild, wild Web....

Case Study - The Right Judgment Call
Great Lakes’ Managed IT Services Improves System Availability for Law Firm. Joseph D. Carney & Associates is a full-service business law firm in Westlake. The firm uses its practical business organization and litigation experience to provide legal advice, business planning, and timely strategies for corporate and private clients....

The Mysterious 57.07 Error in the HP LJ 46xx
The 4600 has two fans, and the 4610 and 4650 have three.  The manuals writers for these upgraded printers overlooked the error code for the third fan.  The part numbers and reference designations are inconsistent and there are subtle differences in the error codes which were not reflected in the manuals.  The below information will help you to properly diagnose and repair fan errors in the 4600 series....

Lexmark Printer Error
The 900 error, which is often accompanied by the “invalid engine code” error, can occur in any Lexmark laser printer.  Both of these errors are firmware-related.  The firmware in a Lexmark printer is usually shared by the two main boards – the larger RIP controller board and the smaller engine board – either of which can cause these errors.  Some models combine these into one board, called the system board....

Printing Problems With the HP 4500 Series Color Printers
Your customer calls and says their 4500 prints are missing colors in certain areas of the page.  Your first thought is user error, but you decide to inquire further.  The customer continues by telling you that when printing a configuration page, the left side of the page prints in monochrome but the right side in color - even though the while document is suppose to print in color....